Effective Manager's Communication Skills: Active Listening, Constructive Feedback, Conflict Resolution and Coaching Work For You and Your Team
- Speaker:Chris DeVany
- Product Code:GRC-90307
HRCI Credits: 1.5
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
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Recorded Session - How it works
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Training CD - How it works
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HRCI CPE - 1.5
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
> Listen actively
> Receive and provide constructive feedback
> Resolve conflicts
> Coach and mentor
Are you concerned about how others are receiving you as a manager?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!
> Why People Don’t Listen and the Consequences
> How to Listen Effectively and Actively
> Practice Listening Exercise
> Responsibility of the Communicator in Being Heard
> Why People Don’t Give Feedback and the Consequences
> How to Give Constructive Feedback
> Practice Feedback Exercise
> Guidelines for the Feedback Receiver
> Types of Resistance
> Typical Responses to Resistance
> Approaching Resistance and How to Deal with It
> The Keys to Effectively Resolving Conflicts
> How to Coach Effectively
> The Value of Careful Listening in Coaching
> Being an Effective Role Model
> Using Coaching to Improve Performance
> HR Directors
> Audit Department
> Senior Vice President
> Vice President
> Executive Director
> Managing Director
> Regional Vice President
> Area Supervisor