Event Reschedule and Event Cancellation Policy

Event Cancellation and Event Reschedule Policy

GRCTS reserves the right to reschedule the event or cancel an event due to low enrollment or other circumstances which would make the event non-viable. Should circumstances arise that result in the postponement of an event, GRCTS has the right to either issue a full refund or transfer registration of the event to a future date or offer a recording a previously completed recording of the similar event which is available in our stores. All registrants will be informed of the changes by email. The emails will be sent to the address used at the time of the registration.

If in case GRCTS is unable to complete the event on a scheduled date due to unforeseen circumstances. Then GRCTS will reschedule the event to a future date depending on the availability of the expert. If in case the registrant is not available to attend on the rescheduled or new date. GRCTS will offer the registrant a copy of the live recording of the same event which will have 24 hour view access for no additional charge. The link to the recording will only be shared with you on the date of your choice or preference depending upon your availability. Those who receive the recording can later email in your questions related to the topic to our support and the expert will respond to those questions by email. Attendees who receive the recording are also eligible to receive the certifications offered for that particular event. 

GRCTS will not extend the duration of access and the link to the recording will expire after 24 hours from the time the recording link was emailed to the customer.  If in case GRCTS is unable to reschedule the event then GRCTS will choose to share a copy of the previously completed recording of the same event (Topic/ Subject) with the registrants instead of a refund. Refund will only be offered if the event is completely cancelled. If the event is cancelled the customer can either choose to collect full refund or use the amount as credit to attend another event or access the recording of another event for a day. However, if the customer has no other option but to request for a refund then GRCTS will deduct a 25 Percent Fee out of the total registration amount before initiating a refund. Please talk to our support for further clarifications.

If you are unable to attend then you can also choose to - 


Send a substitute from your organisation to attend in your place. Please notify us of the new attendee’s name and contact details prior to the webinar start time so we can validate the attendee. If we are unable to validate the name of the attendee the connection might be disconnected. 



Transfer your registration to another webinar to be held within one year of your original webinar date. You will need to advise us of the new webinar date to enable us to confirm your registration.