How Managers Can Erode Toxic Behaviors, Improve Performance, and Reduce Workplace Drama! - HRCI and SHRM Certification

  • Speaker:Dr. Mitch Kusy
  • Duration:60Min
  • Product Code:GRC-90458

HRCI Credits: 1

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SHRM Credits: 1

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Live Session - How it works

  • Username and Password will be sent to you within 24 hours prior to the webinar.
  • Presentation handouts in pdf format will be emailed to along with the login instructions or few hours before the meeting starts.
  • Login to the session by clicking on “Join the Meeting” in the login instructions and then dial the number to connect to the meeting audio or use your Computer to connect to audio. Please use the name and the email address you used at the time of registration to join the meeting.
  • Get answer to your queries through interactive Q&A sessions. The Q and A sessions are at the end of the meeting. The expert will complete his/ her presentation and then the phone lines will be open for the audience to discuss your questions.
  • Please let us know your thoughts and views at the end of webinar, your valuable feedback will help us improve our Training programs.
  • Certificate of attendance is emailed to you within 6 working days from the date the webinar was completed. If you don’t receive an email within 6 days. Please email our support@grcts.com

Recorded Session - How it works

  • Login Information with Password to view the webinar will be emailed to you within 48 hours from the date the Live webinar was completed. The link to the recording is for a single person use only and it is valid for 6 months or the actual duration the recording was purchased.
  • Please click on the link to access the Recording and type in the password provided in the email.
  • Presentation and other handouts will be emailed to you in a pdf format.

Training CD - How it works

  • Free shipment within 2 working days, from the date the webinar was completed. The presentation and other handouts will be emailed to you in a pdf format if we are unable to attach them in the CD or USB.

(For more information about our products contact +1- 248-233-2049)

If you are unable to attend the meeting Live then you can opt in for the Live Recording instead. Access the recording of the webinar for 6 months. Contact our support for any questions. To prepare an invoice to pay by Check or Wire email us at support@grcts.com.

Use coupon code "GRCTS10" to avail a 10% Discount on your purchase

SHRM PDCs - 1

GRCTS is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or re-certification, please visit www.shrmcertification.org.

HRCI CPE - 1

HR (General) re-certification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ re-certification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your re-certification application form. For more information about certification or re-certification, please visit the HR Certification Institute website at www.hrci.org.

Course Description:

They are likely the most gossiped topic at the water cooler—toxic employees! They shame, manipulate, and belittle in public and private as their modus operandi. We feel the angst they cause but are often unaware of how significantly they erode team performance, reduce the bottom line, and are the #1 reason good people quit. This webinar, based on Dr. Kusy’s national research study, informs us what to do, why, and how. 

In this webinar, Dr. Mitch Kusy shares the extensive 3-year national study that he and his colleague conducted with over 400 individuals on toxic personalities.  Mitch’s heavily researched Toxic Cost Worksheet will demonstrate how leaders can determine the financial ramifications of toxic people in your own organizations—up to 6% of total compensation costs! 

Who are toxic personalities? “They are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up,” said Dr. Kusy, author of his newly released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees. They shame, manipulate, and belittle in public and private as their modus operandi. What can leaders do to both deal with them once they are in your organization, as well as how to prevent these Dr. Jekyll and Mr. Hydes from ever entering your company? 

Beyond financial costs, Mitch provides innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person?  Stay tuned for his innovative use of the exit interview that means business, resulting in cost savings with less turnover. 

He tackles the two top questions he has received from previous participants: How do I handle a toxic boss? How do I help organizations design cultures of everyday civility that mean business? 

Strategies are easier when your toxic person has performance problems. But what about those toxic individuals who are your organizational stars? Mitch shares how giving feedback to a toxic star is painful, but it can be done quite effectively. He concludes this webinar by demonstrating how to integrate these strategies into daily practice—building new norms of respectful engagement that offset toxic behaviors. Positive organizational cultures are designed one strategy and one person at a time. He relates this through rich examples, robust practices, and clear strategies—all formed from Dr. Kusy’s research and evidence-based methods.

Areas to be Covered?

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale.
  • 94% of employees have work with a toxic person in the past 5 years.
  • 87% reported that team climate worsened.
  • 51% of your organization’s top talent is likely to quit because of a toxic person.
  • 90% of your customers who witness a toxic interchange between two employees tell others.
  • 6% of individuals impacted by a toxic person ever filed a formal complaint.
  • Respect is the #1 leadership behavior as noted in a research study with 20,000 employees worldwide. 
  • 48% of targets of incivility deliberately reduce their work efforts. 
Target Audience:
  • Leaders, managers, and supervisors
  • Human resource professionals
  • Talent development professionals
  • Counselors
  • Coaches
  • Talent development professionals
  • Owner
  • President
  • HR Manager
  • HR Executive
  • Team Leaders

Instructor Profile:

A 2005 Fulbright Scholar in organization development, Dr. Kusy is a professor in the Graduate School of Leadership & Change at Antioch University. Mitch has consulted nationally and internationally and has been a keynote speaker with hundreds of organizations—helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership development at American Express and Health Partners. Prior to his latest book, Mitch co-authored five business books. In 1998, he was Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs.

Available Options

Live Meeting Access Single: Attend the Live Meeting Online from any location

$189

2 Single Live Access: 2 people can attend the meeting Live from any location

$279

Recording: 6 Months Access to the Training which can be accessed from any location

$229

CD-DVD: Shipped within 2 working days

$339

USB - Shipped within 2 working days

$369

Live + Recording: Attend Live Meeting Online + Access the recording for 6 months

$289

Live + CD: Attend Live Meeting Online + Get the training CD shipped for free

$389

Live + USB - Attend Live online + Get the training USB shipped for free

$409

5 Member Group: 5 people can Attend the Live Online Meeting from any location globally

$539

10 Member Group: 10 people can Attend the Live Online Meeting from any location globally

$839

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