How Managers Can Erode Toxic Behaviors, Improve Performance, and Reduce Workplace Drama! - HRCI and SHRM Certification
- Speaker:Dr. Mitch Kusy
- Product Code:GRC-90458
HRCI Credits: 1
SHRM Credits: 1
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They are likely the most gossiped topic at the water cooler—toxic employees! They shame, manipulate, and belittle in public and private as their modus operandi. We feel the angst they cause but are often unaware of how significantly they erode team performance, reduce the bottom line, and are the #1 reason good people quit. This webinar, based on Dr. Kusy’s national research study, informs us what to do, why, and how.
In this webinar, Dr. Mitch Kusy shares the extensive 3-year national study that he and his colleague conducted with over 400 individuals on toxic personalities. Mitch’s heavily researched Toxic Cost Worksheet will demonstrate how leaders can determine the financial ramifications of toxic people in your own organizations—up to 6% of total compensation costs!
Who are toxic personalities? “They are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up,” said Dr. Kusy, author of his newly released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees. They shame, manipulate, and belittle in public and private as their modus operandi. What can leaders do to both deal with them once they are in your organization, as well as how to prevent these Dr. Jekyll and Mr. Hydes from ever entering your company?
Beyond financial costs, Mitch provides innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person? Stay tuned for his innovative use of the exit interview that means business, resulting in cost savings with less turnover.
He tackles the two top questions he has received from previous participants: How do I handle a toxic boss? How do I help organizations design cultures of everyday civility that mean business?
Strategies are easier when your toxic person has performance problems. But what about those toxic individuals who are your organizational stars? Mitch shares how giving feedback to a toxic star is painful, but it can be done quite effectively. He concludes this webinar by demonstrating how to integrate these strategies into daily practice—building new norms of respectful engagement that offset toxic behaviors. Positive organizational cultures are designed one strategy and one person at a time. He relates this through rich examples, robust practices, and clear strategies—all formed from Dr. Kusy’s research and evidence-based methods.
Areas to be Covered?
- 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale.
- 94% of employees have work with a toxic person in the past 5 years.
- 87% reported that team climate worsened.
- 51% of your organization’s top talent is likely to quit because of a toxic person.
- 90% of your customers who witness a toxic interchange between two employees tell others.
- 6% of individuals impacted by a toxic person ever filed a formal complaint.
- Respect is the #1 leadership behavior as noted in a research study with 20,000 employees worldwide.
- 48% of targets of incivility deliberately reduce their work efforts.
- Leaders, managers, and supervisors
- Human resource professionals
- Talent development professionals
- Talent development professionals
- HR Manager
- HR Executive
- Team Leaders
SHRM PDCs - 1
GRCTS is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for  PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or re-certification, please visit www.shrmcertification.org.
HRCI CPE - 1
HR (General) re-certification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ re-certification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your re-certification application form. For more information about certification or re-certification, please visit the HR Certification Institute website at www.hrci.org.
A 2005 Fulbright Scholar in organization development, Dr. Kusy is a professor in the Graduate School of Leadership & Change at Antioch University. Mitch has consulted nationally and internationally and has been a keynote speaker with hundreds of organizations—helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership development at American Express and Health Partners. Prior to his latest book, Mitch co-authored five business books. In 1998, he was Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs.